Master E-commerce Customer Support with AI

Course Description:

Are you ready to elevate your e-commerce business by providing top-notch customer support 24/7? In this comprehensive 2-hour course, you will learn how AI-powered customer service can revolutionize your e-commerce store. Discover how ChatGPT can handle customer queries, offer personalized product recommendations, and assist with order tracking—all without the need for constant human intervention.

Through real-world examples and hands-on demonstrations, you’ll leave this course equipped with the skills to set up an AI-powered customer support system that enhances customer satisfaction, reduces response times, and increases overall store efficiency.

Who Should Attend:

• E-commerce store owners and managers
• Customer support team leads
• Digital marketers in e-commerce
• Entrepreneurs looking to enhance customer experience with AI

Course Structure:

1. Introduction to AI-Powered Customer Support (20 mins)

• Overview of AI in customer service
• Why it’s essential for e-commerce businesses
• Examples of successful AI-powered customer support systems

How ChatGPT Enhances Customer Support (30 mins)

• Features of ChatGPT in e-commerce customer support
• Real-world applications: Answering queries, providing recommendations, and handling complaints

Setting Up ChatGPT for Customer Queries (20 mins)

• Automating FAQs and common customer questions
• Hands-on demonstration: Setting up ChatGPT to answer live customer queries

Implementing AI-Driven Product Recommendations (20 mins)

• How ChatGPT tailors recommendations based on user behavior
• Practical demo: Configuring ChatGPT for personalized suggestions

Order Tracking and Post-Sales Support with ChatGPT (20 mins)

• Assisting customers with order tracking, delivery updates, and returns
• Example walk-through: Order management automation

Integration with E-commerce Platforms (15 mins)

• How to integrate AI with Shopify, WooCommerce, or custom stores
• Step-by-step guide to API integration

Tracking and Improving Your Customer Support KPIs (10 mins)

• Metrics that matter: Response times, customer satisfaction, retention
• Tools and dashboards to monitor AI performance

Q&A and Interactive Workshop (25 mins)

• Open floor for participant questions
• Hands-on activity: Customizing a chatbot for specific e-commerce needs

COURSE INSTRUCTOR PROFILE

Mohammad: Founder & CEO, Salesenzine Ltd.

With over 20 years of experience in the digital marketing industry, Mohammad has demonstrated a profound expertise and a unique approach to marketing that has consistently delivered remarkable results. His career commenced with a role where he quickly mastered the fundamentals of marketing. Leveraging this knowledge, he took on a leadership position in a business, implementing innovative strategies that escalated the company to the position of the largest in the country.

Following this significant achievement, Mohammad transitioned into freelancing, where he capitalized on his skills to cater to a diverse clientele, serving over 1,000 clients across the globe. During this period, he honed his abilities further and identified unique market needs, which led to the founding of his own company, Salesenzine Ltd.

Today, as the Founder and CEO of Salesenzine, Mohammad continues to drive success through cutting-edge digital marketing strategies and business development, helping clients achieve unparalleled growth and efficiency. His extensive experience not only marks him as a leader in the field but also as a visionary entrepreneur who has continually adapted to the evolving digital landscape.